Will never step foot at Valle Nevado and will warn everyone I know not to. Started out with waiting over an hour just to try to rent ski equipment. Line was moving extremely slow due to an issue with their computer system. Since it was moving so slow, I told my wife to stay in line and I would go to purchase lift tickets. Purchased two, all day adult tickets. By the time we finally got in to get rental equipment, it was after 11am, arrived at 9:30am. They were out of ski boots in our sizes. I requested a refund of our lift tickets because we could not ski due to their lack of equipment. I was told no refunds on lift tickets. I was told I could use the tickets at a later date. I only had one day that I could ski. I reiterated that I couldn't not ski due to the fact that they ran out of equipment. I also would not have purchased the lift tickets before getting my equipment but only did so because of their system failure and I was trying to salvage as much of what was left of the day.... again because of their problems. No, no refund. So, buyer beware. Not only did we lose approximately $175 usd on the lift ticket, we paid for a round trip shuttle from Santiago at approximately $80usd as well as a wasted day and a wasted trip as this was our main reason for coming to Santiago.